LONDON, ENGLAND - Unipress Software Ltd, EMEA Distributor of Web Help Desk, the leading cross-platform help desk software solution, has announced the release distribution of a Free Edition of it s award-winning, web-based incident management software for educational institutions, government agencies, and small business. The Free Edition has no expiration date, is completely free from ads, and includes one full year of help desk software upgrades.

Key benefits of this free help desk software edition include:

Cross-Platform Technology - Server-side installers are available for Mac OS X, Linux, and Windows Server; while all endusers access the help desk from virtually any internet browser.

Email-to-Ticket Conversion - Automatic email-to-ticket conversion ensures that service requests submitted via email do not fall through the cracks and breach SLA.

LDAP and Active Directory Integration - Utilise your current LDAP or AD directory for login authentication and to schedule imports of customer data.

Web Portal - A customisable customer support web portal for endusers to submit service requests, view ticket updates, and seek self help or view auto-suggested solutions from the knowledge base.

Knowledge Base - The mentioned customer service Knowledge Base also allows article visibility to support staff only; building an extensible and searchable internal knowledge base.

Ticket History and Audit Trails - Support staff may add notes and hidden notes to each ticket, from the web app or via email. Every update to a ticket is recorded by username and time date stamp.

SLA Email Alerts and Reminders - Configure various Service Level Agreements for email alerts, escalation s and reminders to be sent to support staff and management.

Graphical Performance Reports - Run a variety of help desk reports to increase productivity and create new efficiencies. Reports may be run real-time, exported to spreadsheets, or through automated email delivery.

For more details and a free help desk software download, visit http: www.unipress.co.uk free-help-desk-software.html or call 08450 64 65 66.