Arantech, one of the world s leading customer experience management CEM providers, is exhibiting at Mobile World Congress in Barcelona again this year. Arantech will be exhibiting on the Enterprise Ireland stand - 1F17 1-0 - in Hall 1 of the Irish Pavillion.

As one of the pioneers of CEM, Arantech s touchpoint solution is currently in use in 33 operators around the world, serving over 140 million subscribers. It enables operators to proactively monitor and manage the lifecycle experience of every customer in real time. CEM can monitor the experience of an entire brand offering, monitoring customers at every point where they touch the business.

During the downturn, retaining customers is key for all operators. Only by anticipating where problems lie and by fixing these before the customer complains will operators be able to retain customers - while at the same time spotting gaps where revenue can be won. Arantech can talk about examples where operators have saved money, significantly improved average revenues per user ARPU and enhanced the overall customer experience.

Please feel free to stop by the stand while at the show.

www.arantech.com